Most orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Some made to order items may require additional processing time, please allow 1 week for handcrafting in this scenario. Processing times are separate from the shipping times you see at checkout.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping on all U.S. orders over $50, orders with free shipping will be mailed USPS first class (under 1 pound) or USPS priority mail (over 1 pound).
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
For U.S. orders, If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@mendotapet.com with your name and order number, and we will look into it for you.
Within 30 days of purchase if you are not fully satisfied with any of our products you purchased on our website, we will refund your product purchase price no questions asked (within United States and Canada only) Please see our return policy page for additional information.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@mendotapet.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to email us at support@mendotapet.com.
This product is a lifesaver. It really helps to make my fur baby much more comfortable, during the humid summer months
My horse has chronic skin issues on his ankles, and this rich, soothing lotion keeps him comfortable in colder weather. The new bottle is an improvement too!
Dermagic has been amazing for helping to calm and heal my dog’s skin. She acquired a melasezzia overgrowth before she got diagnosed with hypothyroidism, and the Dermagic lotion hot her out of her itchy, inflamed misery.
fast delivery to Europe although customs costs a bit expensive plus shipping. I can't give an exact opinion about the product yet because I'm still testing it. I bought another bottle from dermagic.eu but I don't recommend it because the delivery is very difficult and it took more than a month. As for the product, I can say that I can see a few hairs growing in 3 weeks so it probably does its job but we're still at the beginning.
Our boy has yeast overgrowth issues and is going through the detox process of the Nzymes skin program. His skin is dry and itchy. The lotion seems to help. I liked the small bottle (4oz). It warms up very nicely in warm water. The lotion goes on very smoothly once it's warmed up. We are on our 8oz bottle. I still lotion him up once daily. It works especially well on hot spots.